Delivery & Returns
Last updated: 25 October 2026
Thank you for shopping with In Bloom & Co. This page explains delivery, your cancellation rights for online orders, and how returns work. It does not affect your statutory rights if something is faulty.
Contact: alex@inbloomandco.com
Trader: Alexandra Jewitt trading as In Bloom & Co (not a limited company)
Delivery
We deliver within the United Kingdom unless a product page says otherwise.
Estimated dispatch and delivery windows are shown at checkout or on the product page (including Christmas cut-off dates where applicable).
Risk in the goods passes to you when they are delivered to the address you gave us. Please check parcels on arrival and tell us promptly if something is damaged or missing.
If a courier marks an order as delivered and you cannot find it, contact us and we will help investigate.
Your right to cancel (cooling-off) - Consumer Contracts Regulations 2013
For most goods bought online as a consumer, you have 14 days from the day after you receive the goods to cancel for any reason (the "cooling-off" period), and then a further period to return them as set out below.
To cancel, email alex@inbloomandco.com with your order number and a clear statement that you wish to cancel. You may use a cancellation form if we provide one, but you do not have to.
If you cancel:
we will refund the price of the goods and standard delivery (we may not refund enhanced delivery you chose);
we may reduce the refund if you handled the goods beyond what is needed to check they are as expected;
you must return the goods without undue delay and within 14 days of telling us you cancel, unless we agree to collect them;
you normally pay the cost of return postage unless we state otherwise or the item is faulty.
Official overview:
https://www.businesscompanion.info/en/quick-guides/distance-sales/consumer-contracts-distance-sales
When the 14-day cooling-off right does not apply
Under the Consumer Contracts Regulations 2013, the cooling-off right does not apply to (among other things):
Workshops and experiences on a specific date - leisure activities that must be performed on a particular date or in a particular period (for example our wreath-making workshops at Heist House Studios). Public workshop tickets are sold as non-refundable except where we cancel the event or the law requires otherwise. See our Terms for workshop payment details.
Bespoke or clearly personalised goods - items made to your specification or clearly personalised (for example engraved or custom-lettered pieces). Please check spelling and details carefully before you order.
Goods liable to deteriorate or expire rapidly - including many fresh or dried floral products and wreaths that are perishable or time-sensitive by nature. Where a product falls in this category, we will say so on the product page or at checkout.
These exceptions do not remove your rights if goods are faulty or not as described.
Faulty, damaged, or not as described
If an item arrives damaged, is faulty, or is not as described, email alex@inbloomandco.com with your order number and photos where helpful. We will offer a repair, replacement, or refund as required under the Consumer Rights Act 2015. You should not be left out of pocket for returning a faulty item where we ask you to send it back.
How to return (non-faulty cooling-off returns)
Where the cooling-off right applies:
Email us within 14 days of receiving the goods.
Return the unused item in its original packaging where possible to the address we confirm by email.
We will refund within 14 days of receiving the goods back (or proof of return), using the same payment method where possible.
Workshop tickets
Workshop bookings are for a specific date and venue. They are generally outside the 14-day goods cooling-off rules for leisure services on a set date. Please read the workshop section of our Terms before you book. If we cancel a workshop, you will receive a full refund or a transfer to another date if offered and you prefer that.
Contact
Questions about delivery or returns: alex@inbloomandco.com
https://inbloomandco.com/contactus